Terms and Conditions

Beergarden Trivia Terms & Conditions

As a festival organiser, we take our responsibility to create a safe and enjoyable experience for everyone seriously. Anti-social behaviour will not be accepted. To ensure we succeed at presenting the quality festival you have come to expect, we have written these terms and conditions.

First up, ‘you’ and ‘your’ refers to the customer. ‘We’, ‘us’, ‘our’, ‘Beergarden Trivia’ and ‘festival organiser’ refers to Dual Nature Pty Ltd (ABN 29 154 148 571) trading as Beergarden Trivia, its employees, contractors, volunteers and authorised persons. ‘This agreement’ means these terms & conditions and any other conditions specified by us on our website, booking forms or other communications.

Safety is paramount. Whilst at the festival, your safety and the safety of those around you is our primary focus and essential to your enjoyment of the festivities. So please enjoy a meal together, drink water regularly, protect yourself from the sun and consume alcohol responsibly.

We engage qualified first aid staff who are there to help with any medical situation. By attending the festival, you consent to these qualified first aid providers accessing medical information about you available to them and treating you accordingly.

Beergarden Trivia Staff love you very much, so anything they ask you to do is because they want you to have an awesome day. Please listen and follow any reasonable directions they might give you, it could be important!

Proof of Age is very important! Beergarden Trivia is open to all ages, children 0-17 years must be accompanied by an adult or legal guardian (minimum age 18+). If you look younger than 25, we will ask for valid photo ID. If under 17 years of age, to enter the festival site without your mum or dad, or to purchase or consume alcohol at the festival, you must have a valid photo ID as proof of age. In Queensland, the Liquor Act 1992 defines five types of ID which are acceptable evidence of age. The ID document must be current and include a photo of you and your date of birth. Here they are, pick one and put it in your wallet now!

  • An adult proof of age card
  • A recognised proof of age card (eg Keypass identity card)
  • Australian driver licence or rider permit
  • Passport (from any country)
  • Foreign driver licence – Note: Where a foreign driver licence is not written in English, an international driver permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the foreign driver licence.

Bag Checks are necessary, because some things are not allowed to be brought to Beergarden Trivia. Examples of some things you can’t bring in are glass, alcohol, weapons, illicit substances, pets, chandeliers or cement mixers.

Seriously though, it is a condition of entry to the festival that you permit a search of your possessions at the time of entry to the venue. Any item we may consider inappropriate can’t be brought in and may be confiscated. Refusal to consent to a search will prevent your entry to the festival site which will probably cause tears.

Food and Drink will be available for purchase at Beergarden Trivia. Unless otherwise stated on the specific event page, outside food and drink is not permitted.

Your Behaviour tells those around you a lot about you, so play nice! We’re all there for the same reasons plus no one likes to be shouted at. Treat others how you want to be treated, otherwise we may ask you to leave the festival.

Alcohol is ok, but please follow our example and enjoy sensibly and responsibly. Be aware of your limits and make use of the many public transport options to get you home safely. We support the responsible service of alcoholic beverages.

Only alcohol purchased from outlets at Beergarden Trivia may be consumed on site. BYO alcohol is not permitted and will be confiscated. Any patron wishing to consume alcohol must have valid photo ID as defined in these terms & conditions. Supplying alcohol to a minor is an offence and you will be referred to police.

Unduly Intoxicated is not ok. We support our staff in the responsible service of alcoholic beverages and in the refusal of service if required. Our security staff are also trained in RSA. If you are unduly intoxicated, we cannot allow you to remain at the festival.

Smoking is not permitted in any area of the Beergarden Trivia site except for in designated smoking areas. Alcohol is not permitted to be taken into designated smoking areas.

Illicit Drugs are not ok. If you are found supplying, consuming or in possession of illicit drugs while attending Beergarden Trivia you will be referred to police.

The Environment needs our love. 100% of the packaging you see at the festival is guaranteed recyclable. Show Mother Nature your love and place your litter in the correct bin at Beergarden Trivia.

Glass is out. The Beergarden Trivia site is a Glass Free Zone. To assist us in complying with the conditions of our Liquor Licence, glass, earthenware or things made from similar materials are not permitted to be brought into any part of the venue.

Pets are awesome, but unfortunately not permitted on the Beergarden Trivia site, unless they are registered assistance animals, in which case they are welcome.

 

Ticketing

Dollar Down Registration Putting $1 down towards your desired festival location is your commitment and registration to attend the festival should it get enough support to go ahead. When putting $1 down for your desired festival location, choose the number of tickets you want to purchase should the festival go ahead. You’ll be charged $1 per ticket you intend to purchase. We recommend putting $1 down per person in your trivia team (up to 10 trivia team members) to get the best ticket price, should the festival go ahead.

A successful registration of $1 per person does not guarantee a ticket unless your festival location goes ahead and you’re charged the full ticket price, less your $1 down registration. Your $1 down registration is not a ticket. Tickets will be allocated to a festival which received the minimum number of registrations required to go ahead. At that time, your credit card will be charged the full price of the ticket(s), less the dollar(s) down you committed to and an e-ticket will be issued (subject to payment being approved). The decision on which festivals will be confirmed first will take place no later than 31 October 2020. If your chosen festival location is successful you will be allocated a ticket and your credit card will be charged at this time, without prior notification of the transaction. Please ensure you have sufficient funds on your credit card for the number of dollar down registrations you completed.

If your credit card fails to process, your ticket(s) will be reallocated to waitlist registrations or if no waitlist exists, we will follow up with you to update your card details. If you need to update your credit card details please contact Ticketek on 132 849, please note you cannot update your credit card via your My Ticketek account online.

If your festival location does not get enough registrations to go ahead, you will be automatically allocated to the nearest proceeding festival location (within 50 kms). If no festival location proceeds near you, the $1 down registration will be refunded.

Purchasing General Admission tickets can be done online via our official Beergarden Trivia website, or through our official ticketing partner Ticketek Australia either online, on the phone or at outlets.

Online e-Tickets will be emailed, as a PDF attachment, to the email address you provided during the booking process once your credit card has been successfully charged. If you do not receive your e-ticket(s) please visit the Ticketek Help page for support.

Safeguard your e-Ticket like you would your cash, because it’s essentially the same. If you lose it, anyone can use it.

Entry to the Festival is really easy. All you have to do is purchase a ticket and present valid photo ID (see these conditions for what is acceptable ID) along with your ticket for validation at the festival entry. e-Tickets can be presented either as a print out or on a smart device. Entry may be refused if tickets are damaged or defaced in any way, or if the festival organiser has reasonable grounds to believe the tickets have been acquired by unauthorised or illegal means. As festival organiser, we reserve the right to refuse entry to any patron but we will act reasonably in doing so.

We encourage you to arrive in your trivia team (household or social group) so you can be seated at your designated table to comply with our COVID safe plan.

Refunds, cancellations or exchanges are issued as required by law or circumstances required by Live Performance Australia code of practice for Event Ticketing (www.liveperfomance.com.au)

Beergarden Trivia will go ahead with each confirmed festival on the confirmed date and location, unless unforeseen circumstances arise around changed COVID-19 restrictions or adverse weather is forecast, you will be contacted about options for an exchange or refund.

Should you be unable to attend Beergarden Trivia due to personal circumstance, a refund or exchange may be available to you.

A Refund due to COVID-19 will be provided if

  • You are required to self-isolate or quarantine (and the festival falls within the isolation/quarantine period) due to:
    • being a confirmed case of COVID-19
    • having close contact with a confirmed case of COVID-19
    • living in or having been in a high-risk area within Australia
    • having returned from overseas
  • You have COVID-19 symptoms, have been tested for COVID-19 and are awaiting test results (and the festival falls within the period of awaiting test results)

A Refund will not be provided if:

  • You are well and do not wish to attend a festival due to fears of exposure to COVID-19
  • You are unwell and do not attend a festival (other than due to COVID-19 illness or symptoms)
  • You are from a group at a higher risk of COVID-19
  • You have a change of mind about attending the festival
  • If a refund is not available to you, an exchange for another Beergarden Trivia location and/or date may be available to you. Please contact us by email at hello@beergardentrivia.com.au to discuss your refund or exchange options.

Please note your $1 down registration is NOT available for refund should your chosen festival location not go ahead. The $1 down registration fee paid is retained to cover administration costs

Minors are family too so the festival is open to all ages. Juniors 12 and under are free of charge. Children between 13 and 17 years of age must hold their own admission ticket. Children 17 and under must be accompanied and supervised by a responsible adult at all times. Each of the following persons is a responsible adult in relation to a minor: (a) A parent, step parent or guardian of the minor, or (b) an adult who has parental rights and responsibilities for the minor.

Conditions of sale in addition to the above do apply, so take a moment to read them here: Tickets are sold or provided (including any resale or subsequent assignment) on the express condition that the holder is bound by these and all other terms & conditions issued by the festival organiser, Dual Nature Pty Ltd (ABN 29 154 148 571) trading as Beergarden Trivia. By presenting a ticket for validation, you agree to be bound by the full terms and conditions contained herein, as available on the Beergarden Trivia website. We reserve the right to amend these terms and conditions from time to time without notice.

All tickets and products are priced in Australian dollars and prices are shown inclusive of GST as it may apply. We reserve the right to charge reasonable ticket booking fees and/or credit card surcharges to cover administrative costs. We will make you aware of any such charges before completing your transaction.

Unless prior written consent is provided by Beergarden Trivia, tickets may not be offered for unauthorised re-sale on any 3rd party websites (for example eBay or Gumtree). Tickets may not be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.

To learn more about the risks of buying tickets on the secondary market, check out the “LPA Safe Tix Guide” as well as the LPA’s Consumer Guide: Buying and Selling Tickets in the Ticket Resale Market .

Privacy is as important to us as it is to you. We value your trust and will never sell, share or rent your personal information to unsolicited third parties. In order to deliver services associated with the festival, we may need to collect and/or store personal information about you such as your name, address, credit card or payment details and telephone number. We may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). Our Privacy Policy outlines how we handle your personal information in more detail.

You and Your Property are your responsibility. You acknowledge that Beergarden Trivia will be responsible for any loss or damage to property (including personal property such as bags, money or other personal items) brought to or purchased at the festival by you. You will be liable for any loss or damage caused at the festival by you. Entry to the festival site is at the ticket holder’s own risk. In the event of injury or illness we may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.

Release: To the fullest extent permitted by law, we do not accept liability of any nature for the acts, omissions or default of those providing services in connection with the festival or any liability for any injury, damage, loss, delay or additional expenses which are incurred at or in association with this festival. Where legislation implies any condition or warranty which cannot be excluded or modified, that condition or warranty will be deemed to be included in this agreement. However, our liability for any breach of such condition or warranty will be limited, at our option, to the resupply of the services or the cost of having the services supplied again. In no event will we be liable for any indirect, consequential, exemplary or special damages.

Jurisdiction: This agreement is governed by the laws of Queensland, Australia.